Privacy Policy

1. Introduction

Lebotag respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, contact us, request a quotation or purchase our products.

Our business focuses on label printers, printing consumables, barcode labels, thermal labels, label tapes, cable labelling solutions and related labelling accessories.

We handle personal information in accordance with applicable data protection laws in Kenya, including the Data Protection Act, 2019, where applicable.

2. Personal Information We Collect

The information we collect depends on how you interact with Lebotag.

2.1 Contact Information

When you contact us or make an enquiry, we may collect your name, telephone number, WhatsApp number, email address and other contact details you choose to provide.

2.2 Order and Transaction Information

When you place an order or request a quotation, we may collect information such as:

  • Products requested or purchased.
  • Order details and transaction history.
  • Billing and delivery addresses.
  • Business or organisation name, where applicable.
  • Tax and invoicing information required for a transaction.
  • Payment confirmation and transaction reference details.

2.3 Product Enquiries and Customer Support

When you request assistance, we may collect information about your printer model, label requirements, consumable compatibility, product specifications and the nature of your enquiry.

2.4 Website Usage Information

When you visit our website, certain technical information may be collected through server logs, cookies or similar technologies, depending on the website configuration. This may include your browser type, device information, pages visited, approximate usage information and website interaction data.

2.5 Credit Applications

If Lebotag offers credit facilities and you apply for one, we may request relevant business, financial, identification and supporting documentation necessary to assess the application. The information required will depend on the credit arrangement and applicable legal requirements.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Respond to product enquiries and quotation requests.
  • Process orders and arrange delivery or collection.
  • Confirm payments and prepare invoices or receipts.
  • Provide information about product specifications and compatibility.
  • Handle returns, refunds, replacements and warranty enquiries.
  • Provide customer support and communicate order updates.
  • Assess credit applications where credit facilities are offered.
  • Maintain business, accounting and transaction records.
  • Protect our website and help prevent fraud or unauthorised transactions.
  • Understand website usage and improve our services where appropriate.
  • Meet applicable legal, tax and regulatory obligations.

We will handle personal information on an appropriate lawful basis under applicable data protection law.

4. Lawful Basis for Processing

Depending on the circumstances, Lebotag may process personal information where it is necessary to:

  • Take steps requested by you before entering into a contract.
  • Perform a contract or fulfil an order.
  • Comply with a legal obligation.
  • Pursue a legitimate business interest where permitted by law and where your rights are appropriately considered.
  • Act on your consent where consent is the applicable legal basis.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences of withdrawing it.

5. Sharing of Personal Information

Lebotag does not sell personal information to third parties. We may share relevant information where necessary for legitimate business operations, including with:

5.1 Delivery and Logistics Providers

We may share your name, contact details and delivery information with courier or logistics providers to fulfil an order.

5.2 Payment Providers and Financial Institutions

Payment-related information may be processed by the relevant payment service providers or financial institutions to verify and complete transactions.

5.3 Website and Technology Providers

We may use website hosting providers, technical support services, security tools and other service providers that help operate and maintain our website.

5.4 Professional and Public Authorities

We may disclose information to professional advisers, regulators, law enforcement authorities or other parties where disclosure is required or permitted by applicable law.

Where personal information is shared with service providers, we will take appropriate steps to ensure that it is handled in accordance with applicable data protection requirements.

6. Payment Information and Security

Payments may be processed through the payment methods made available to customers at the time of purchase.

Customers should provide payment details only through official and appropriate payment channels. We will handle payment-related information according to the requirements applicable to the relevant transaction and service providers.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart features where available and understand website usage.

The cookies actually used depend on the services and tools enabled on the website. Where required, consent will be obtained before non-essential cookies are placed on your device.

Please refer to our Cookie Policy for further information about cookie categories and available preference controls.

8. Data Retention

Lebotag retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, tax, contractual and regulatory requirements.

The retention period depends on the type of information, the nature of the transaction and whether the information is needed to resolve a dispute, handle a claim or meet a legal obligation.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

9. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have the right to:

  • Be informed about how your personal information is used.
  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Object to certain processing activities.
  • Request restriction of processing in circumstances provided by law.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

To exercise a right, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

10. Direct Marketing and Communications

We may contact you regarding your orders, quotations, product enquiries and customer service requests.

Where we send promotional communications, we will comply with applicable consent and data protection requirements. You may opt out of promotional communications where an opt-out option is provided.

Opting out of marketing communications will not prevent us from sending necessary service messages relating to an existing order or transaction.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including manufacturer websites, payment services and external resources.

These websites operate under their own privacy policies and practices. Lebotag is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy notices before providing personal information.

12. Children’s Privacy

Our website and products are primarily intended for general customers, businesses and organisations. We do not knowingly collect children’s personal information unnecessarily. Where information relating to a child is collected, it will be handled in accordance with applicable legal requirements.

13. International Data Transfers

Some website hosting, analytics or technology providers may process information outside Kenya. Where personal information is transferred outside Kenya, Lebotag will take the measures required by applicable data protection law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, data handling practices or legal requirements.

Any revised version will be published on this page with an updated date. We encourage visitors to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your information is handled, please contact Lebotag.