Payment Information

1. Introduction

Lebotag aims to provide customers with clear information about payment requirements when purchasing label printers, printing consumables, cable labelling solutions, and related labelling products.

This page explains our general approach to quotations, payments, order confirmation, invoicing, and payment verification. The applicable payment arrangements for an order will be communicated through the relevant quotation, invoice, or official communication from Lebotag.

2. Accepted Payment Methods

Available payment methods will be communicated to customers during the ordering or quotation process.

Customers should use only payment methods and account details officially provided or confirmed by Lebotag. If you are uncertain about the authenticity of payment instructions, please contact us using our official telephone number or email address before making payment.

3. Quotations and Invoices

Where applicable, Lebotag may issue quotations, pro forma invoices, and tax invoices for products and orders.

Customers should review the relevant document before making payment to confirm:

  • Product names, models, and quantities.
  • Applicable unit prices and total order value.
  • Taxes, where applicable.
  • Delivery or collection arrangements and related charges.
  • Payment instructions and any stated payment deadline.
  • Quotation validity and other applicable terms.

A quotation is subject to the validity period and conditions stated in the quotation document. Product availability and pricing should be reconfirmed where a quotation has expired or circumstances have changed.

4. Payment Before Dispatch or Collection

Unless a different arrangement has been expressly agreed and confirmed by Lebotag in writing, orders may be processed for dispatch or collection after the required payment has been received and verified.

Customers should confirm the payment requirements for their specific order before completing a transaction.

Payment alone does not guarantee immediate dispatch or collection. Fulfilment remains subject to product availability, order confirmation, and the agreed delivery or collection arrangements.

5. Payment Verification

Lebotag may verify payments before releasing goods or proceeding with an order.

Customers may be requested to provide a transaction reference, payment confirmation, or other reasonable supporting information where necessary to reconcile a payment.

An order will not be treated as paid solely because a customer has submitted an unverified payment claim or screenshot. Order release is subject to confirmation that the payment has been received through the applicable payment channel.

Customers should not share confidential banking credentials, mobile money PINs, or passwords with anyone claiming to represent Lebotag.

6. Prices, Taxes, and Additional Charges

Product prices and applicable charges will be communicated through the relevant product listing, quotation, or invoice.

Depending on the transaction, additional charges may include delivery fees, specialised transport costs, or other charges agreed with the customer. Applicable taxes will be indicated in accordance with relevant legal requirements.

Any additional charges applicable to an order should be confirmed before the customer completes the transaction.

7. Orders Requiring Quotations

Customers purchasing in bulk, requesting multiple product models, or requiring specific labelling equipment and consumables may contact Lebotag for a quotation.

To help us prepare an accurate quotation, please provide:

  • Product names, models, or specifications.
  • Required quantities.
  • Your business or organisation name, where applicable.
  • Delivery location or preferred collection arrangement.
  • Any relevant compatibility or technical requirements.

The quotation will set out the applicable prices, payment requirements, and other relevant conditions.

8. Credit Arrangements

Credit facilities, where offered, are subject to separate assessment and written approval by Lebotag.

Customers should not assume that credit terms apply unless they have received explicit written confirmation of the approved credit limit, payment period, and applicable conditions.

Approved credit transactions will be governed by the relevant credit agreement or credit terms provided to the customer.

9. Payment Disputes and Refunds

If you believe that you have made an incorrect payment, been charged incorrectly, or experienced a payment processing issue, please contact Lebotag promptly with your order details and relevant transaction reference.

Refund eligibility, return conditions, and refund processing will be handled in accordance with our Return Policy, the applicable purchase terms, and Kenyan law.

Where a refund is approved, the refund method and expected processing arrangements will be communicated to the customer.

10. Payment Security and Fraud Prevention

Customers should protect their payment information and verify payment instructions before transferring funds.

For your protection:

  • Use only official payment instructions confirmed by Lebotag.
  • Verify any unexpected change to payment details before transferring funds.
  • Do not disclose mobile money PINs, banking passwords, or one-time authentication codes.
  • Contact us directly if you suspect fraudulent payment instructions or unauthorised use of our business name.

Lebotag will not ask customers to disclose confidential banking passwords or mobile money PINs.

11. Changes to This Payment Information

Lebotag may update this page to reflect changes in our payment arrangements, ordering procedures, or applicable legal requirements.

The payment terms communicated in the applicable quotation, invoice, or written agreement should be reviewed before completing a transaction.

12. Contact Us

For payment enquiries, invoice clarification, quotation requests, or assistance verifying payment instructions, please contact Lebotag using the official details below.